Recently, while stopping at a favorite restaurant of mine for lunch. I couldn’t help but overhear a conversation a waiter was having with a patron.  The restaurant owner asked the waiter why he was so impatient and a bit abrupt. The waiter said “I am usually polite, but today I am very busy”.
What does busy and polite have to do with each other? How much time does it take to change the tonality of your voice, in order that people realize that they are dealing with someone nice?
Please, make no mistakes clients are attracted to you more by your enthusiasm than by your building’s appearance, your catalogs or your products. They are attracted more by your disposition and love for what you do, than your sleek business cards. They are more attracted by your company’s standards, than the expensive advertising campaign. When you make Be Nice a daily priority your company will reap the rewards.
 

  Some suggestions
·       Offer your clients the 3 times rule
1.     Say hello 3 times
2.     Use compliments 3 times
3.     Say good bye 3 times
I also suggest that, multiple team members interact with your clients.
·       Script Everything
1.     Including telephone calls
2.     Resolving issues, especially when things get hectic, you are guaranteed that communications from your team to your client is professional.
·       Personalize your Service
1.     Offer coffee or water,  while your client is waiting
2.     Call your client by name
·       Provide distractions for your client
                   Keep them entertained while waiting
a.      music or sports scores while on hold
b.     internet service in your waiting areas
c.      educational videos at your front counter